Delivery policy
Order delivery
On our website, the CLIENT will find the delivery methods, as defined below:
1- Warehouse pickup
2- Home delivery
The delivery time is three (3) to five (5) business days, starting from the date of the email that confirms and approves the order, in accordance with the delivery methods defined for each product, which will be duly detailed in the invoice issued to the CLIENT.
The information provided by the CLIENT in their order must include the recipient's personal data: phone number, email address, and delivery address; otherwise, the order may be held until the CLIENT provides the correct information.
TIENDALOTENGO reserves the right to cancel orders with insufficient information without the right to a refund.
The CLIENT or the recipient of the order, as applicable, must verify the external condition of the package and the products at the time of delivery.
In places where transit is impossible due to poor road conditions or lack of access routes, delivery will be made at the nearest accessible location to the delivery address.
The recipient of the order will receive the shipment within the established timeframe, at the location defined after the confirmation and approval of the purchase, by signing the corresponding delivery receipt. The recipient must thoroughly inspect the order before signing the delivery receipt.
If the recipient is not at home at the time of delivery, a second attempt will be made. If the situation persists a second time, TIENDALOTENGO will contact the CUSTOMER to request a change of recipient or the cancellation of the order.
Mandatory procedure in case of missing or damaged product (Any delivery method)
The CLIENT or, if applicable, the recipient of the order must notify the absence or damage of the product to [email protected]
TIENDALOTENGO Customer Service may request any information related to the identity of the CUSTOMER or the recipient of the order and carry out the necessary verifications for the case.
TIENDALOTENGO recommends that the CUSTOMER verify that they have received their entire order at the time of delivery.
In case of discrepancy, the delivery must be rejected and the issue must be reported immediately to the distributor.
On our website, the CLIENT will find the delivery methods, as defined below:
1- Warehouse pickup
2- Home delivery
The delivery time is three (3) to five (5) business days, starting from the date of the email that confirms and approves the order, in accordance with the delivery methods defined for each product, which will be duly detailed in the invoice issued to the CLIENT.
The information provided by the CLIENT in their order must include the recipient's personal data: phone number, email address, and delivery address; otherwise, the order may be held until the CLIENT provides the correct information.
TIENDALOTENGO reserves the right to cancel orders with insufficient information without the right to a refund.
The CLIENT or the recipient of the order, as applicable, must verify the external condition of the package and the products at the time of delivery.
In places where transit is impossible due to poor road conditions or lack of access routes, delivery will be made at the nearest accessible location to the delivery address.
The recipient of the order will receive the shipment within the established timeframe, at the location defined after the confirmation and approval of the purchase, by signing the corresponding delivery receipt. The recipient must thoroughly inspect the order before signing the delivery receipt.
If the recipient is not at home at the time of delivery, a second attempt will be made. If the situation persists a second time, TIENDALOTENGO will contact the CUSTOMER to request a change of recipient or the cancellation of the order.
Mandatory procedure in case of missing or damaged product (Any delivery method)
The CLIENT or, if applicable, the recipient of the order must notify the absence or damage of the product to [email protected]
TIENDALOTENGO Customer Service may request any information related to the identity of the CUSTOMER or the recipient of the order and carry out the necessary verifications for the case.
TIENDALOTENGO recommends that the CUSTOMER verify that they have received their entire order at the time of delivery.
In case of discrepancy, the delivery must be rejected and the issue must be reported immediately to the distributor.